• At the end of each month you will receive an account from Telecom Lesotho
• Telecom Lesotho will send you at the beginning of each month an account statement of all the calls made during the previous month.
• It is important that the account be settled in the specified time period as not doing so could lead to suspension and termination of the account

Important numbers to remember:

• Directory enquiries: 151
• Billing, Credit enquiries: 154


Itemized Billing

• Should you wish to see who you called during the month, Telecom Lesotho can provide your company with an itemized bill.
• Apply at any one of our customer service centres for this valuable service or dial our call centre on 124.
• Itemized bills are charged at M25 per month

Suspension and Termination

If you don’t pay your account it will lead to suspension and finally to termination

• You should receive your account statement by no later than the 15th of each month
• Should you not receive your bills by the 15th of the month, you are advised to contact your nearest Customer Service Centre
• Outstanding account statement must be settled within 30 days. Failure to do so will result in automatic suspension of the line in question. You will be able to receive calls, but not make calls. Interest will also be charged @ 2% per month thereafter
• Upon full settlement of the outstanding amount, service will be reinstated and a reconnection fee of M112.25 will be payable. This reconnection fee will be treated as part of your next month’s bill.
• Should the amount owing on a suspended account not be paid within 60 days, your service will be terminated.
• Reconnection of a service after termination will be treated as a new application and will be subject to installation fees and a new deposit calculated on historical usage.

Faults Reporting

Should you experience any problems with your telephone, report it to us. Simply dial 140.